TERMS AND CONDITIONS
Last Updated: 7September 2026
1. COMPANY INFORMATION
This website is operated under the brand name “Velar Wood.”
Velar Wood is a brand owned and operated by Jawharat Al Furqan Carpentry LLC, a company operating from Sajja Industrial Area, Sharjah, United Arab Emirates.
Contact Information:
WhatsApp: +971 50 393 3791
Email: info@velarwood.com
Location: Sajja Industrial Area, Sharjah, United Arab Emirates
In these Terms and Conditions, “Velar Wood,” “we,” “us,” and “our” refer to Jawharat Al Furqan Carpentry LLC. “Customer,” “you,” and “your” refer to any person or business using our website, requesting a quotation, placing an order, or purchasing our products or services.
2. ACCEPTANCE OF THESE TERMS
By accessing this website, submitting an enquiry, approving a quotation or design, paying an advance, or placing an order with Velar Wood, you confirm that you have read, understood, and agreed to these Terms and Conditions and any additional terms stated in the relevant quotation, invoice, product page, drawing, or written agreement.
If there is any conflict between these Terms and Conditions and a signed or expressly approved project quotation, the specific terms stated in the approved quotation will apply to that particular order, subject to applicable law.
3. OUR PRODUCTS AND SERVICES
Velar Wood designs, manufactures, supplies, delivers, and installs furniture, wardrobes, cabinets, counters, reception desks, kiosks, booths, event structures, gaming tables, beds, sofas, joinery products, and other standard or custom-made products.
The exact scope of each order will be based on the product description, approved quotation, measurements, drawings, material specifications, colour selections, approved design, and written communication between Velar Wood and the customer.
Items, accessories, appliances, equipment, electrical components, plumbing components, decorative objects, or services not expressly mentioned in the approved quotation are not included in the order.
4. PRODUCT INFORMATION AND WEBSITE CONTENT
We make reasonable efforts to ensure that product descriptions, dimensions, photographs, illustrations, prices, and other website content are accurate.
However:
a. Website images, 3D renders, samples, and illustrations are for reference and presentation purposes.
b. Actual colours, wood grains, textures, patterns, gloss levels, and finishes may vary due to screen settings, lighting, photography, natural material variation, production batches, and supplier availability.
c. Handmade and custom-manufactured products may have minor differences that do not affect their intended function.
d. Dimensions shown on the website may be approximate unless specifically confirmed in an approved quotation or technical drawing.
e. Props, appliances, decorations, and accessories visible in product images are not included unless specifically stated.
We may correct genuine typographical, technical, or pricing errors before an order is confirmed. If an error is discovered after payment, we will notify the customer and provide the legally appropriate available options.
5. QUOTATIONS AND PRICES
Submitting an enquiry or adding a product to a cart does not automatically create a binding order.
For custom-made work, the final price will be based on factors including dimensions, design, materials, finishing, hardware, accessories, site conditions, delivery location, installation requirements, and project schedule.
A quotation remains valid only for the period stated on that quotation. If no validity period is stated, the customer should reconfirm the price before making payment.
Prices do not include any product, service, appliance, accessory, delivery charge, installation work, customs duty, import tax, permit, approval, or third-party cost unless it is expressly included in writing.
For deliveries outside the UAE, currency conversion charges, customs duties, import taxes, local VAT, clearance charges, storage charges, permits, and other destination-country expenses may apply. Responsibility for these charges will be stated in the quotation or shipping arrangement.
6. VAT NOTICE
Jawharat Al Furqan Carpentry LLC’s UAE VAT registration is currently under process. UAE VAT will not be charged until the company’s VAT registration becomes effective.
Once VAT registration becomes effective, applicable VAT will be clearly displayed or communicated before the relevant payment is collected, and the appropriate tax documentation will be issued in accordance with applicable UAE tax requirements.
Taxes, customs duties, or government charges applicable in another GCC or destination country may be payable separately by the customer unless expressly included in the quotation.
7. ORDER CONFIRMATION
Unless otherwise stated in writing, an order is considered confirmed only when:
a. The customer has approved the applicable quotation;
b. The customer has approved the required design, dimensions, materials, colours, and specifications; and
c. Velar Wood has received the required 50% advance payment.
A verbal discussion, website enquiry, WhatsApp enquiry, initial estimate, or unapproved quotation does not constitute a confirmed production order.
The customer must review all names, spellings, measurements, colours, drawings, equipment dimensions, opening directions, quantities, and specifications before approving the order.
8. PAYMENT TERMS
Unless otherwise stated in the quotation:
a. A 50% advance payment is required to confirm the order and begin preparation, procurement, design finalisation, or production.
b. The remaining 50% balance must be paid in full before delivery, dispatch, shipment, or installation.
c. Velar Wood may provide photographs or videos of the completed product where reasonably practical before requesting the final payment.
d. Products will not be dispatched, delivered, shipped, or installed until cleared payment has been received.
e. Any bank charges, transfer charges, currency conversion costs, or payment-provider charges are the customer’s responsibility unless otherwise agreed.
f. Payment is considered received only when the funds have cleared into the account or approved payment channel specified by Velar Wood.
9. CUSTOM-MADE ORDERS
A custom-made order includes any product manufactured, modified, coloured, sized, branded, finished, or configured according to the customer’s requirements.
The customer is responsible for ensuring that all approved information is correct, including:
a. Product dimensions;
b. Site measurements supplied by the customer;
c. Colours and finishes;
d. Logo artwork, wording, and spelling;
e. Appliance or equipment dimensions;
f. Electrical and plumbing requirements;
g. Door, drawer, shelf, and opening directions; and
h. Access, loading, delivery, and installation conditions.
Once production begins, minor differences resulting from normal manufacturing methods or material characteristics will not, by themselves, constitute a defect.
10. CANCELLATION WITHIN 24 HOURS
A customer may request cancellation without a cancellation fee within 24 hours after order confirmation, provided that Velar Wood has not already:
a. Started production;
b. Ordered or purchased special materials;
c. Started CNC cutting, painting, printing, fabrication, or branding;
d. Prepared customised drawings or technical work involving additional cost; or
e. Incurred another non-recoverable project expense.
If no such work or expense has begun, the eligible amount will be refunded through an agreed method.
Payment-provider, bank, currency conversion, or transfer charges that cannot be recovered may be deducted where permitted by applicable law.
11. CANCELLATION AFTER 24 HOURS
After 24 hours, or after production, procurement, cutting, painting, printing, fabrication, or other customised work has started, the order cannot normally be cancelled.
The advance payment may become non-refundable to the extent it covers materials, design work, labour, production allocation, administration, and other costs already incurred or committed.
If Velar Wood agrees, at its discretion, to accept a late cancellation, any refund will be calculated after deducting actual work completed, materials ordered, non-returnable materials, third-party costs, payment charges, and other reasonable project expenses.
Nothing in this section limits any mandatory rights available to the customer under applicable consumer protection law.
12. DESIGN AND SPECIFICATION CHANGES
The customer must request design or specification changes in writing.
Minor changes requested within 24 hours may be accepted without an additional charge where they do not affect the material quantity, production method, approved price, delivery schedule, or work already completed.
Additional charges and extra production time may apply where a requested change requires:
a. Revised drawings or design work;
b. New or additional materials;
c. Replacement of materials already purchased or cut;
d. Repainting, reprinting, rebuilding, or refabrication;
e. Changes to dimensions, internal layout, hardware, colour, finish, branding, electrical work, plumbing work, or accessories; or
f. Work outside the original quotation.
Velar Wood will communicate any material price or schedule change for approval before proceeding with the revised work.
13. DESIGN APPROVAL
Where an order requires a drawing, render, material sample, colour selection, or written specification, production may begin after the customer’s approval.
Approval through the website, email, WhatsApp, signed document, or another recorded written method will be treated as the customer’s approval.
The customer must carefully review the approved design. Velar Wood will not be responsible for an error that was clearly shown in the approved design or specification and approved by the customer, except where applicable law provides otherwise.
Any change requested after approval may result in additional charges and a revised completion date.
14. MEASUREMENTS AND SITE CONDITIONS
Where Velar Wood performs a site measurement, the quotation will be based on the accessible and visible conditions present at the time of measurement.
Where measurements are supplied by the customer, contractor, consultant, designer, or another third party, the party supplying those measurements is responsible for their accuracy.
The customer must disclose relevant site conditions, including:
a. Wall, floor, and ceiling conditions;
b. Concealed pipes, electrical cables, waterproofing, or structural elements;
c. Building access and working-hour restrictions;
d. Lift dimensions and loading access;
e. Required permits or approvals;
f. Existing skirting, sockets, switches, AC units, and service points; and
g. Any condition that may affect delivery or installation.
Additional work caused by incorrect measurements, undisclosed site conditions, unavailable access, or changes made after measurement may be charged separately.
15. PRODUCTION AND COMPLETION TIMES
Any production, delivery, or installation date provided is an estimate unless Velar Wood expressly confirms it as a fixed contractual deadline in writing.
The estimated schedule begins after receipt of:
a. The required advance payment;
b. Final design approval;
c. Complete and correct specifications;
d. Required site access or measurements; and
e. Any required approval, permit, or customer-supplied information.
The schedule may change due to design revisions, material availability, supplier delays, customer delays, site access restrictions, customs procedures, transport disruption, government requirements, force majeure, or other circumstances reasonably outside our control.
Velar Wood will make reasonable efforts to inform the customer of a material delay.
16. DELIVERY AND INSTALLATION
Delivery and installation are included only when expressly stated in the quotation or product offer.
The customer must ensure that:
a. The delivery address and contact information are correct;
b. Safe and reasonable access is available;
c. The premises are ready to receive the product;
d. Required building, community, security, or authority approvals have been obtained;
e. Suitable parking, loading, lift, stairway, doorway, and working access are available; and
f. Children, pets, personal belongings, and fragile items are kept safely away from the working area.
Additional charges may apply for waiting time, repeated delivery, storage, difficult access, special lifting equipment, restricted working hours, unavailable permits, or site conditions not disclosed before confirmation.
Detailed requirements will also be governed by our Delivery and Installation Policy.
17. UAE AND GCC DELIVERIES
Velar Wood may accept orders for delivery within the UAE and selected GCC countries, subject to feasibility, transport availability, product type, destination rules, and an approved quotation.
For GCC deliveries:
a. The customer must provide complete and accurate recipient and destination information;
b. Delivery estimates may be affected by customs and border procedures;
c. Import duties, destination VAT, customs clearance, permits, inspection fees, storage charges, and local installation may not be included unless expressly stated;
d. The customer may be required to act as the importer of record or provide local documentation; and
e. Cross-border orders will be subject to any mandatory laws of the destination country.
18. CUSTOMER-SUPPLIED ITEMS
Where a product is designed around an appliance, sink, refrigerator, freezer, coffee machine, display screen, electrical device, or other customer-supplied item, the customer must provide accurate technical specifications and final dimensions before production.
Velar Wood is not responsible for fitting problems caused by incorrect, incomplete, or changed specifications supplied by the customer or third party.
Unless expressly stated, appliances, machines, plumbing connections, electrical devices, pumps, motors, and other equipment are not included.
19. INSPECTION AND REPORTING ISSUES
The customer should inspect the product as soon as reasonably possible after delivery or installation.
Visible damage, missing items, or an obvious difference from the approved specification should be reported promptly through WhatsApp or email, together with:
a. The order or invoice reference;
b. A clear description of the issue;
c. Photographs or videos; and
d. The delivery or installation date.
Reporting an issue does not automatically establish that the product is defective. Velar Wood may inspect the product or request supporting evidence before deciding the appropriate remedy.
20. DEFECTS AND REMEDIES
If an inspected product has a verified manufacturing defect, defective workmanship, or a material difference from the approved specification, Velar Wood may provide an appropriate remedy in accordance with the nature of the issue and applicable law.
The remedy may include repair, adjustment, replacement of the affected component, remanufacture, partial refund, or another legally appropriate solution.
A full replacement or refund may not be required where the issue can reasonably be corrected without materially reducing the product’s intended function or agreed appearance, subject to applicable consumer protection law.
21. ITEMS THAT ARE NOT NORMALLY CONSIDERED DEFECTS
Subject to applicable law, the following are not normally considered manufacturing defects:
a. Natural variation in wood grain, texture, shade, pattern, or material;
b. Minor colour variation caused by lighting, screen display, photography, or different production batches;
c. Normal settlement, adjustment, or alignment requirements;
d. Damage caused after delivery by misuse, impact, water leakage, excessive moisture, heat, sunlight, chemicals, pests, or improper cleaning;
e. Damage caused by unauthorised repair, modification, relocation, dismantling, or installation;
f. Damage resulting from unsuitable walls, floors, ceilings, electrical points, plumbing, or site conditions;
g. Wear and tear resulting from normal use; or
h. Problems caused by appliances, equipment, materials, or measurements supplied by the customer or a third party.
22. WARRANTY STATUS
Velar Wood currently does not publish one standard commercial warranty period covering every product.
Where a specific warranty applies, its duration, coverage, exclusions, and conditions will be stated on the relevant product page, quotation, invoice, or written warranty document.
The absence of an additional commercial warranty does not remove any mandatory rights or remedies available to a customer under applicable law.
Customers should contact Velar Wood for confirmation of the warranty, if any, applicable to a particular product before placing an order.
23. RETURNS AND REFUNDS
Standard and custom-made products are subject to different return and refund conditions.
Custom-made products manufactured to the customer’s approved dimensions, design, colour, finish, branding, or specification cannot normally be returned because of a change of mind.
This does not affect rights relating to verified defects, incorrect products, or other remedies required under applicable law.
Full conditions are stated in our Return and Refund Policy and Cancellation Policy.
24. STORAGE AND DELAYED COLLECTION
If the customer asks Velar Wood to delay delivery or is unable to accept the completed order, Velar Wood may arrange reasonable temporary storage subject to available space.
Storage charges and related handling costs may apply after the period communicated to the customer.
Velar Wood may withhold delivery until all outstanding balances and applicable storage or redelivery charges have been paid.
25. OWNERSHIP AND RISK
To the extent permitted by law, ownership of the product remains with Jawharat Al Furqan Carpentry LLC until the full order amount and any approved additional charges have been paid.
Risk of loss or damage normally transfers to the customer upon completed delivery, collection, or handover, except where Velar Wood remains responsible for installation or where applicable law provides otherwise.
26. INTELLECTUAL PROPERTY
The Velar Wood name, logo, website content, product images, drawings, designs, graphics, videos, catalogues, written descriptions, and other materials are owned by or licensed to Jawharat Al Furqan Carpentry LLC unless otherwise stated.
They may not be copied, reproduced, sold, published, commercially used, or presented as another company’s work without prior written permission.
Customer-supplied logos, artwork, photographs, and designs remain the responsibility of the customer. By supplying such material, the customer confirms that they have the right to use it and authorises Velar Wood to use it for the agreed order.
27. WEBSITE AVAILABILITY
We aim to keep the website accurate and available but do not guarantee uninterrupted or error-free operation.
We may update, suspend, remove, or change website content, product listings, features, or availability when reasonably necessary.
Website availability does not guarantee that a particular material, product, finish, service, or delivery date is available.
28. AI CHATBOT AND AUTOMATED INFORMATION
Our website may use an AI-powered chatbot or automated assistant to provide general product and policy information.
The chatbot:
a. Provides information based on available website content and company-approved instructions;
b. Does not have authority to approve discounts, refunds, compensation, credit, warranty claims, design changes, or exceptions;
c. Cannot independently confirm an order, final price, production date, delivery date, or technical feasibility;
d. May refer the customer to a human representative where confirmation is required; and
e. Does not replace an approved quotation, invoice, drawing, or written confirmation from Velar Wood.
If chatbot information conflicts with an approved quotation or written confirmation issued by an authorised Velar Wood representative, the approved written document will apply, subject to applicable law.
29. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Velar Wood will not be responsible for indirect, incidental, or consequential losses arising from website use, customer-supplied incorrect information, unauthorised product modification, third-party work, unsuitable site conditions, or events outside our reasonable control.
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including any mandatory liability or consumer right established by applicable law.
30. FORCE MAJEURE
Velar Wood will not be considered in breach for delay or failure caused by events reasonably outside its control, including severe weather, fire, flood, accident, epidemic, government restriction, border closure, customs delay, transport disruption, labour disruption, utility interruption, supplier failure, material shortage, or other force majeure event.
We will make reasonable efforts to notify the affected customer and resume performance when reasonably possible.
31. CUSTOMER COMMUNICATION
The customer is responsible for providing accurate contact details and monitoring communications relating to the order.
Approvals, instructions, change requests, and confirmations sent through the customer’s provided email address, WhatsApp number, website account, or other agreed written channel may be relied upon as authorised customer communications.
The customer should promptly notify Velar Wood if their contact details change or if an unauthorised person has accessed their account or communication channel.
32. COMPLAINTS
Customers may submit a complaint through:
WhatsApp: +971 50 393 3791
Email: info@velarwood.com
The complaint should include the customer’s name, order reference, description of the issue, and relevant photographs or videos.
We will review complaints fairly and may contact the customer for further information, inspection, or access to the product.
33. GOVERNING LAW AND DISPUTES
These Terms and Conditions are governed by the applicable laws of the United Arab Emirates.
The parties will first attempt to resolve any dispute through good-faith communication.
If the dispute cannot be resolved amicably, it will be subject to the jurisdiction of the competent courts of Sharjah, United Arab Emirates, except where another mandatory consumer protection law or jurisdiction applies and cannot legally be excluded.
34. CHANGES TO THESE TERMS
Velar Wood may update these Terms and Conditions to reflect changes in law, taxation, company procedures, products, services, or website operations.
The updated version will be published on this page with a revised “Last Updated” date.
Changes will not retrospectively alter a confirmed order unless required by law or agreed with the customer.
35. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
36. CONTACT US
For questions about these Terms and Conditions, please contact:
Velar Wood
Owned and operated by Jawharat Al Furqan Carpentry LLC
Sajja Industrial Area, Sharjah, United Arab Emirates
WhatsApp: +971 50 393 3791
Email: info@velarwood.com